Shipping, Handling & Returns Policy: Please do not hesitate to call us if you have any questions about ordering online. We can be reached by phone at 269-552-9276 during normal business hours or by email at info@chickswithsticksyarns.com. Shipping Method: We use the US Postal Service to ship all packages within the United States. Shipping Fees: In the continental US, orders up to $20 will ship for $5.00. Orders between $20.01 and $99.99 will ship for $7.50. Orders over $100.00 will ship for free (in the continental US)! Additional shipping charges will apply to packages sent to Alaska and Hawaii. Please contact us to place an order to be shipped outside the continental US. Online International Orders: At this time we can only ship to addresses in the US. ///// Return Policy: Returns are accepted within 30 days of purchase for a full refund of the product cost (exclusive of shipping costs). We accept returns on items that are completely unused and in original packaging with the exception of needles and hooks, clearance or sale items, and copyrighted material. It is suggested that you return by insured mail for your protection. Credit will be issued based on the original payment method once we receive the returned merchandise. Shipping charges are not refundable. To check on the status of a return or exchange, give us a call at 269-552-9276 or email us at info@chickswithsticksyarns.com. >Unwound yarn in new condition may be returned within 30 days (the "Return Period") of purchase with a receipt >Unopened notions or gift items may be returned within 30 days of purchase with a receipt. >No refunds or returns on needles, books, patterns, or gift cards. >No refunds or returns on sale or clearance merchandise. >For online orders, if your item is damaged or defective, or you have a claim of missing items, you can return your product during the return period. Just contact us with the details by email or telephone. PRIVACY POLICY: This privacy policy describes the privacy practices of Chicks with Sticks. It applies to information collected by this website (https://chickswithsticksyarns.com) and in our point of sale system in-store. Information Collection, Use, and Sharing: We at Chicks with Sticks are the sole owners of the information collected on this site and in-store. We only have access to/collect information that you voluntarily give us via email or other direct contact. We WILL NOT sell or rent this information to anyone. We will use your information to respond to you if contacted by you. We will not share your information with anybody outside of our organization other than what is necessary to complete requests (e.g., shipping orders). We will also use your information for occasional marketing emails for the purpose of providing you with information about our shop including upcoming specials, classes, and other items of interest. These emails are sent directly from our integrated POS/website system and not from a third party. Opting Out: You have the ability to opt out of receiving communications from us at any time. You can do so by contacting us at info@chickswithsticksyarns.com or by clicking the link at the bottom of marketing emails. You may also contact us by email to inquire about information we are maintaining or to make corrections to any of your information. Security: We protect your information both online and offline. Sensitive information that may be required such as credit card numbers for online sales is encrypted and transmitted securely. This can be verified by looking for the closed lock icon at the bottom of your web browser or for the “https” at the beginning of the web address at the top of the web page. Offline, only Chicks with Sticks staff with specific access permissions can see your personal information. Our computers are password protected for added security. Updates: This privacy policy may change from time to time. Any updates will be posted on this page. If you have any questions or feel that we may not be within our stated policy, please contact us at 269-552-9276 or info@chickswithsticksyarns.com.